Personal Platinum Credit Cards FAQs

Credit cards are virtually essential today in making hotel reservations, renting a car, or simply establishing a strong credit history. A credit card is a flexible and convenient payment and borrowing tool that gives you the freedom to manage your finances and the security necessary to respond to unexpected emergencies. Apply now! Call 1-800-236-8872 or visit an RBC Bank banking center.

Aside from the extensive travel insurance and assistance provided by many cards, RBC Bank rewards you with points that can be exchanged for a wide variety of travel experiences on a host of the world's best airlines as well as retailer gift cards and auto rental certificates. Click here to view our RBC Rewards program.

Payment due dates vary for each RBC Bank Visa* card, however, the payment due date assigned to your credit card account will be the same fixed date each month. Your due date will appear on your Visa statement.  Your due date will be at least 21 days after your statement is mailed to you.

This amount will appear on your monthly Visa statement in the box marked "Minimum Payment". It will be the greater of $15 or 1.5% of the total new balance owing, whichever is greater, plus all finance charges and fees, including but not limited to annual fees, cash advance fees, and over-limit fees. If your total new balance is less than $15, you need pay only that balance owing. This Minimum Payment may also include any past due amounts and any portion of the total new balance owing that is more than your credit limit. The minimum payments required vary for each RBC Bank Visa card and depend on other factors such as your personal credit limit. If you choose not to pay the full balance owing on your RBC Bank Visa card, you must pay at least the Minimum Payment due each month to maintain a good credit rating.

You can make payments on your RBC Bank Visa card at any time. RBC Bank offers a range of methods to suit your personal financial style, such as convenient online banking over the Internet, or automated banking designed so you'll never need to worry about making your payment on time. In addition, you can pay over the telephone, by mail, automatic draft or in person at one of our banking centers.

To make a payment by phone call 1-888-257-6837.
To make a payment by mail please make checks payable to RBC Bank and send payments to:

BANKCARD SERVICES
PO BOX 1070
CHARLOTTE, NC 28201-1070

If you suspect that your RBC Bank Visa Credit card is being used without your knowledge or consent, please call 1-888-257-6837 immediately.

Yes, you can call 1-888-257-6837 and one of our client service representatives will assist you.

This is the maximum amount of credit you have on your RBC Bank Visa Credit card. It will appear on your monthly RBC Bank Visa Credit card statement.

Your credit limit is determined based on your credit history and your income. If you would like to request a higher limit, contact our Credit Department at 1-888-257-6837 and a representative will be pleased to review your account with you. Some validation and follow-up information may be required prior to approval (e.g. updated income or credit score).

If you attempt to make a purchase that exceeds your credit limit, your purchase MAY be declined. If a purchase is approved, there is no fee for this benefit but standard interest rate terms apply. To discuss an increase to your credit limit, call our Credit Department at 1-888-257-6837.

The grace period is the number of days you have to pay your bill before interest is accrued on your purchases, providing that you are not revolving a balance.  There is no grace period on cash advances or balance transfers.

All RBC Bank Visa Platinum Credit cards offer superior benefits, including no annual charge for ownership. The RBC Bank Platinum Rewards Credit card is FREE but if you want to earn rewards even faster, apply for the RBC Platinum Rewards Plus Credit card for a low annual program fee of $55 to earn 50% more points with every purchase.

Choosing from a wide selection of exciting merchandise offers, travel rewards and partner discounts is just one of the benefits of carrying a RBC Bank Visa Platinum Credit card. Ensuring that your rewards are as easy to redeem as they are to earn, is just one of the ways that we thank you for your business. You can call the RBC Bank Rewards Redemption Center at 1-877-521-2035 and a representative will help you, or you can click here to see some of the rewards available.

The features and benefits of the RBC Bank Visa Platinum Credit card are rich and diverse. Benefits range from warranty manager service and roadside assistance to our premium rewards program, RBC Rewards. For more information, click here to see the full list of benefits. Click here to view our RBC Rewards program.

If you have more than one credit card, Balance Transfers can help you consolidate your debts by allowing you to transfer the outstanding balance from another credit card including from higher interest rate cards from a department store. There is a fee of either $10 or 3% of of the amount of each transfer, whichever is greater (after the end of the introductory period, the maximum fee is $99).

Yes. RBC Bank Visa Credit cards provide you with many benefits that a gas or department store simply cannot offer, at much lower interest rates. RBC Bank's Visa Platinum Credit card offers more of everything you want in a credit card. More freedom, more services and more rewards. You’ll earn points you can redeem on gift cards, travel and merchandise plus, it comes with other benefits like auto rental and travel accident insurance. Our interest rates are also competitive with other bank credit cards and offer much lower interest rates than gas and retail credit cards. For full details of RBC Bank's Visa Platinum interest rates and other features, please view our Platinum Credit Cards page.

Of course! Developing a positive credit history through the responsible use of a Visa Platinum Credit card is an asset, not only when you apply for a credit card, but also when you apply for a job, insurance coverage, or car or home financing. You may be required to provide information regarding your employment and income.

While most retailers are careful, it is wise to proceed with caution when making purchases over the telephone or on the Internet. Remember to follow a few simple rules to minimize risk:

• Never give your credit card number over the phone, unless you have initiated the call.
• When purchasing online, do so only from recognized retailers and only when the site is equipped with security features. Look for SSL (Secure Socket Layer) or SET (Secure Electronic Transactions) when you go to make a purchase. (Look to see that the site URL begins with HTTPS and not HTTP. This indicates that the area is protected by SSL or SST protocols.)
• A key or lock symbol will appear at the bottom of your screen when you're making a purchase from a secure Internet site. If the lock or key is broken, this indicates that the site is not secure.

Call 24-hour toll-free number 1-888-257-6837 immediately if your RBC Bank Visa Credit Card is lost or stolen. Once you have informed us of the loss, we will be able to block the card from future use and issue a new card to you.

Yes